Privacy.

You can read this site without an account and without telling us who you are. We collect personal information only when you give it to us in a reservation request:

• Contact. First and last name, email address and mobile number.
• Trip. Pickup and destination, date and time, the service and vehicle you choose, the number of passengers, and the hours for an hourly booking.
• Optional details. Bags, the passenger’s name if someone else is riding, airline and flight number, and anything you write in the instructions field.

If you call or email us, we have whatever you choose to tell us.

This website does not use advertising trackers or analytics tools, and it sets no cookies of its own. As with any website, the hosting provider records standard technical information when a page is requested, such as IP address, browser type and time. We do not use it to build a profile of you.

While you fill in a reservation request, your browser holds the unfinished form in temporary storage for that tab, so a reload does not lose your work. It stays in your browser, it is cleared when your price is returned or you start over, and it is gone when you close the tab.

• To price your trip and prepare your itinerary.
• To create and manage your reservation.
• To contact you about that reservation, by email or phone.
• To plan the drive: routes, timing and flight tracking.
• To keep the business records any transportation company has to keep.

We do not sell your information, and we do not use it for advertising. A reservation request does not sign you up for marketing email.

When you select Get Price, your request is sent to VantaBLACK’s reservation system, which we operate. It prices the trip and saves the request as an unconfirmed reservation under your name and contact details, so we can honour the quote and follow up. That happens whether or not you go on to confirm.

If you have booked with us before, the request is added to your existing customer record only when both the email address and the phone number match it. Otherwise a new record is created.

We email you a copy of the quote with a private link to your itinerary. Anyone who has that link can open the itinerary, so do not forward it to someone who should not see your trip.

This website does not ask for or store payment card details, and nothing is charged when you request a price. Payment is arranged with VantaBLACK directly.

We share information only with the services that help us run the ride, and only what each one needs:

• Google. Address search on the reservation form is provided by Google Maps: what you type in an address field is sent to Google to return suggestions, together with standard technical information such as your IP address. We also use Google services to calculate routes and distances, and to keep our driving schedule, which includes reservation details. Google handles this under its own privacy policy.
• Email delivery. A delivery provider sends quote and reservation emails on our behalf, so it handles your email address and the content of those messages.
• Flight information. If you give us a flight number, we look it up with a flight-data service to follow arrivals and departures.
• Hosting. The website and the reservation system run on cloud hosting providers, which process data on our behalf.
• Your chauffeur. The chauffeur assigned to your ride receives the contact and trip details needed to provide the service.

We may also disclose information when the law requires it.

Information travels between your browser, this website and the reservation system over encrypted connections. Reservation records are kept in VantaBLACK’s own reservation system, and access to it is limited to VantaBLACK.

No website or system is perfectly secure, so we limit what we collect to what the ride requires.

• You can browse the whole site without giving us any information.
• Bags, passenger name, flight details and instructions are optional. Leave them blank if you prefer.
• If you would rather not use the online form or Google’s address search, call or email and we will take the reservation directly.
• You may contact us to ask about, correct, or request deletion of your personal information. Some records may need to be retained for business or legal purposes.

We keep reservation and customer records for as long as we need them to provide the service and to meet tax, insurance and legal obligations. A price request you never confirm may be cancelled or removed by us.

Questions about this policy, or a request about your information, go straight to VantaBLACK:

chris@vantablackcar.com303-550-3170

If this policy changes, this page and its date change with it. You can also reach us from the contact page.